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Continuous Improvement

One of the watchwords of LEADER is always to go one step further in our Continuous Improvement process.
Our management system is guided by the importance we place on listening, innovation, entrepreneurship, team spirit and professionalism, with the ultimate aim of customer satisfaction.


Within the Leader Group, continuous improvement always means putting the customer at the center of our concerns.

• Bringing our concept of continuous improvement to the forefront of our design and offer of products and services
• Pushing forward the improvement policy at every level of our organization.
• Reinforcing our efficiency beyond the criteria of our ISO 9001 v2008 certification.

Innovation, listening, constant responsiveness and compliance with commitments are the keys that enable us to address the needs of our customers.

We put customer satisfaction, a quest for constant improvement and efficiency at the core of our actions and our strategy.